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Old 06-18-2020, 04:00 PM   #1
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Brand: Thor Motor Coach
Model: Outlaw 37 GP
State: Florida
Posts: 7
THOR #18315
New 2019 Outlaw Toy hauler 37GP issue fixed

Purchased a new 2019 37GP 2-29-2020 in Tampa, really nice rig. Our 3rd toy hauler, second Thor. We drove it home, about 100 miles, and was setting everything up the following weekend. The Jacks stuck in the down position and would not retract. Contacted the Emergency road service, purchased the protection package from the dealer. The road service ended up costing us $1,499.00 and it still did not fix the problem. Dealer would not come out, said they did not do road service and we would have to bring the RV in. Could not do that cause the jacks were stuck down. We were on our own to get this fixed on a new motorhome.... Finally got in touch with Thor, Lippert and another Thor dealer closer to us. They recommend Next Level RV service as they also did warranty work for Lippert products. Well, Covid-19, shutdowns and social distancing caused a lot of delays. A big THANK YOU to Lippert, Thor and General RV (Ocala FL) for coming together and helping us to get going. Took almost 3 months but we are excited to be able to start using this new motorhome. Dave in Dunnellon FL.
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Old 06-18-2020, 04:23 PM   #2
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Brand: Entegra
Model: Accolade 37TS
State: Virginia
Posts: 4,822
THOR #1469
Glad to hear things have worked out. Covid goofed up plans for a lot of folks.

Enjoy the ride.
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2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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Old 06-18-2020, 04:30 PM   #3
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 17,813
THOR #8860
Hi Dave,
Glad to see that things are finally moving forward for you.
(Or in this case: up and down... )
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