Quote:
Originally Posted by JamJanTan
I wonder about the true percentage of serious problem. In Hardee’s parking lot a guy pulls up to my rig explains how he camped three days in his new camper and discovered a leaky window. So sends it back to the dealer who has had possession of it for the last year. Yes Thor had a quality error in one of the half dozen or so windows in the rig. Nashville CW is definitely at fault for having the rig for a year. But a $10 tube of pro flex MIGHT have saved everyone a great deal of aggravation and contempt.
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I've been fairly lucky as the quality issues I've had so far have been within my ability to fix (circuits scrambled, drawer slides coming free, wet circuit boards, etc.) and I very much avoided the warranty dance (and having to deal with the CW lack of service department).
While I agree that major problems are fairly isolated - but very real and probably 10x or more than it should be - the pain experienced by an owner is 100%. Thor, and other manufacturers seem to feel that a high failure rate it OK, and try to make it go away by their warranty and dealer practices. Its no fun though for the folks that get the black ball. I'm sure that managers look at quality as something they don't have to do yet. Eventually it will catch up with them just like it did with American car manufacturers during the 70's and 80's.
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