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I wouldn't worry about what you read on the internet, if you search enough you'll find bad stuff on just about everything (especially RV's--in fact you'll find bad stuff on every RV manufacturer).
Sounds like you found a really good dealer, might be worth it just to deal with them.
I'm also in agreement with everyone else here: All my dealings with Thor have been pleasant and whatever issues I contacted them about were resolved to my satisfaction.
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