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Old 05-30-2018, 12:08 AM   #19
Brnwaterbill
Junior Member
 
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Brand: Thor Motor Coach
Model: Axis
State: Florida
Posts: 15
THOR #11770
Thor Axis

Doc,
We just finished a Thor Ace factory tour, — Axis Tours aren’t done, and were quite pleased. Four of us launched some pretty Pointed Questions at our guide. He was informed, but most inquiries should be directed to Customer Service. We asked why Thor put such poor matresses and uncomfortable Loveseat, but no clear answers. The workers we saw looked like they enjoyed their jobs. We told them we wanted to deal directly with Thor, as our Dealer (General— Jacksonville) is completely Dishonest , unprofessional and Total Disregard and Disrespect for the Customers. I would be Completely ASHAMED to have General Represent the THOR Company. We have-a few minor problems, but I won’t Condem Thor until they treat us unfairly. We also asked why their Q.A. wasn’t better— didn’t know.
We are looking at new mattress and Theatre Seating ( 1 month Old). Where is Company Pride?? Thx for the Info.
BWB
BLUE/Brown Water Navy
Rvn
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