Quote:
Originally Posted by Lt Keefer
I keep reading posts about how people are happy to pay for poor quality or poor service because eventually they will have a good time. I wish you folks had been around before I retired. I wouldn't have had to work so hard to provide quality goods and services to my customers.
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I am with you on this point. If RV industry wishes to market and sell only to do it yourselfers / handymen & women so be it. Too many customers have spent a good portions of their savings to learn the hard way. I have been fortunate to come across this site before buying. In a way it is blessing & curse because without the site; I would already have bought and RV. But as it is, I am learning all of the headaches and tribulations of front before I am on the road stranded with my family and with "Naut A Clue" ( my boat name by the way
) but I digress
The industry remind me of Harley Davidson before they went bankrupt, Only person that could really buy and ride Harleys where the biker mechanic types. When I bought my Harley, I didn't know flip but 1 down and 4 up, but with the dealership right around the corner from my house, the free beer anytime I want, the constant camaraderie to include for professionals with no beard and tattoo, along with a 7 years warranty for an extra $1,500 bucks was all I needed to make the plunge. I have had the bike 6 years and never had to use the warranty for anything.
There has to be a better way for the industry to learn that customer issues are real. GM Customer Support fixed my transmission in an out of warranty 2014 Camaro for $.25 cents on the dollar because common sense told them I could not have ruin the transmission with only 28,000 miles despite the 4 years having lapsed.
At current rate, when I do by an RV, if nothing goes wrong in first 2 years, I may have to return it as it may have been an anomaly defect where the percentages and lady luck played in my favor
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