Thor Forums

[dkoldman]

Disclaimer: I don't have a RV and this bonehead story is part of why not. I wish to protect the identity of dealer so please don't try to guess as you will likely be wrong and may do some legit dealer a disservice.

Thor gave us the name of a location / sales rep to work with for a specific brand new 2019 RV that we were interested in. A Thor Rep found this RV for us, but a long ways from home. So we contact the salesman and tell him which one we interested in, gave him the stock number from there website. We scheduled a long trip just to go see this RV. The dealer promises to have it cleaned up, air conditioned & ready for viewing as they were really wanting to sell that unit. When we get there; they had a very clean beautiful RV, but it was NOT the one we came to see. Salesman said he pulled the stock number I gave but their website and the paperwork all clearly suggest otherwise, he had simply pulled the wrong RV stock number. Salesman was actually trying to blame me!!! Given how far we traveled we wanted to see the RV we came to see. Iit was in very back, all batteries dead, service guys gone. Sales guy did not have the key. The chrome had started to rust on the compartment doors. It was massive disappointment. Then he asked us if we could give him time to come back next week!!!! My wife and I are still beat down by this, we didn't call Thor and tell them what happened, but thinking we may have to step back on our RV pursuit for awhile.