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I had a similar issue with my Forest River class c. The problem was found when we lifted the mattress to check the under bed storage during the PDI and was corrected before we took delivery of the coach.
Since my folding dinette chairs are stored under the bed in the Challenger I also checked that area on this coach during PDI and did not find anything out of the ordinary.
I agree with Bruce. Take it back to the dealer and have the mattress replaced under warranty.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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