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I never tried to call Thor. I did email them several times and have always gotten a reply, usually within 24 hours. I think their customer support is great and they will send you pretty much any diagram you ask for and answer your questions.
I never asked them to send me a part directly so I can't speak to that. If there is one thing I would like to see it would be an online parts catalog. I know it is doable because Winnebago has it.
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Retired "Quiet Professional". Lifetime HSUS and ASPCA member.
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