Thor Forums

[Judge]

Originally Posted by Mzmarymac

I just called Power Ford. They don’t work on motorhomes either!! Ugh!



QUOTE=Judge;355757]This one is on the official Ford Commercial Truck Website.Attachment 38874


Rich Ford is also listed. But if you called the general number, they will tell you they don’t work on motohomes. You have to ask for the Commercial Truck Service Dept.

I once called a Ford dealer and they told me the same thing but once I got to the Commericial Truck Dept they sang a different tune.Attachment 38875


If they are listed as a Commercial Vehicle Center they have the service bays and tools to work on ambulances, FedEx box trucks, etc. as well as a motorhome.

And in the future you should contact Ford Roadside Assistance and let them direct you to an authorized service center when under warranty.

[/QUOTE]


I would be escalating this to Ford Warranty Customer Service. Tell them you have a Class C Motorhome and the engine failed under warranty. Tell them that you are contacting dealers listed as Ford Commercial Vehicle Centers on the Ford website and they are telling you they won’t work on a motorhome. Then ask them to help you find a dealer that will and assist in getting the vehicle to that dealer.

You want a Ford dealer replacing the engine to maintain the integrity of the powertrain warranty…. Unless Ford authorizes another repair shop to do the work and Ford puts in writing you will have a warranty on the replacement engine and work done.