Thor Forums

[bevedfelker]

The thing General RV does in Tampa that I think k is unique is their drive-in first come first served maintenance service. The service department opens at 9AM. If you go early you can get in a first come line. Generally they take about 8 or 10 from this line. In general they take someone's whose problems can be fixed in 2 hours or less.

I've had several minor warranty issues taken care of from this service line. The other thing that is good about it is if you do have a major issue and it would only take a few minutes to validate it and decide on the parts, you can get the process started and come back when the parts come in.

My windshield stress crack ID an example of how this drive in service expediates some longer warranty repairs.. I went in on the first serve line. They looked at the crack. Decided it was stress and Thor would probably approve warranty replacemnt. They took pictures and wrote up the service item. That took about 30 minutes and sent me on my way. They said they would call when they heard from Thor. About a week later they called and said Thor approved the replacement and sent a windshield. About 10 days later they received the windshield. We scheduled the replacement for about 6 days later when their contract glass guy was in. I took the Vegas in and they had it for 4 days to change the windshield, wsit for the sealant to cure, and do a leak check.

Compare that to some of the "they had my RV for weeks waiting for parts and then took a month to schedule the work when the part came in' stories you read in this forum.