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It could be the dealer... and yes it could be Thor. I called them a week a go and have had nothing but crappy non-existent support from Thor's so called Customer Care. Two calls and four emails later and yet I'm still chasing answers and service. My dealer support is even worse. Those receiving incredible support are on the opposite end of those who are neglected so that others may receive! I've started to pursue 3rd party services to get my issues resolved.
Living in the area I do know that Thor recently was looking to hire warranty agents so those of you getting good service are very fortunate but by no means is it happening with everyone.
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Roger, Dawn, and Roxie
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Thor Forums
