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Old 08-30-2017, 10:28 PM   #1
Oldchief
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Brand: Thor Motor Coach
Model: Axis 25.5
State: Florida
Posts: 358
THOR #4802
Poor dealer service made worse by Thor

Sorry to bring this back up but our situation, with our brand new Axis 25.5, only seems to get worse. Took delivery of it Aug. 3rd. Took it back to dealer, America Choice RV in Ocala, FL, for warranty repair, on Aug.8th, due to inverter/charger severely over charging the coach batteries and boiling them dry. Had a couple of other issues that only involved replacing fuses and repairing a broken wire. It sat a dealer's repair lot for 10 days before they ordered a replacement inverter/charger from Thor on Aug. 18th I called Thor Customer Care on Aug. 29th to see when the part shipped. They advised that it shipped on Aug. 28th and was to arrive at the dealer Sept. 1st. So, because of their combined incompetence and 'could care less' attitudes by both America Choice and Thor, we've been without our brand new unit for 3 weeks now and have no idea when we may get it back. To add insult to injury, we already received the bill for our first payment on the unit and its sat at the dealer's shop, essentially since we bought it. Needless to say, we're not happy campers...and even tho we bought one, we still don't have a camper!
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