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Old 10-02-2017, 08:58 PM   #1
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State: Alaska
Posts: 115
THOR #7889
New here just wanting to say hello

How do you get thor to stand behind warrant items
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Old 10-02-2017, 09:19 PM   #2
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State: California
Posts: 96
THOR #8228
Call them...
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Old 10-03-2017, 10:22 PM   #3
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 9,222
THOR #8860
Yup...
But take it to your dealer, and have THEM do the "heavy-lifting" for you.
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Old 10-03-2017, 10:48 PM   #4
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Brand: Thor Motor Coach
Model: Challenger 37LX
State: Arizona
Posts: 506
THOR #7863
My dealer is CW and I haven't been impressed with the service Dept there. But I've gone direct by phone (and follow up emails) with Thor Customer Care, and been totally satisfied.
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Old 10-03-2017, 10:59 PM   #5
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: Kentucky
Posts: 1,021
THOR #1020
Under warranty, our first call was always to the Thor CSR team. That started the issue being surfaced and I'd get recommendations about repair and necessary parts. I'd follow up with the dealer service department AND Thor CSR. Never had a single problem getting repairs done, even knew when parts where shipped (one time with tracking numbers). My recommendation is to be your own best advocate with Thor and repair department. Tom Overton was our rep but from what I read on the forums, most all CSRs are good.

Just our experience.
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