the same thing happened to me last week. The pins both fell out while driving and the bed dropped down and crooked. I got it down but then would not go up[great] of course it was ater hrs for thor tech,said leave a msg.I got on line and looked in the forums and found that it needed to be reset. I held the down button down for a few seconds then tried the up ,it went up correctly. The also said once the bed is up put the pins in then drop it down onto the pins to hold them in place.
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