First thing is the reset, by poking that little hole with a pin or small nail. I think ours had two little holes and one of them did nothing.
Did you go to the Axxera website for a manual? It might have troubleshooting. Maybe there is a firmware update.
Like Mike, you may need a replacement radio. If you are paying for it, there are better replacement choices. Please tell us how you resolve this.
There are friends, there are family, and then there are friends that become family!