Thatís what Iím trying to avoid for sure. Camping world isnít high on my list.
I called Dixie RV in Calera al as their listed as the Thor dealer about 1/2 mile from CW. BUT theyíre brand new here (year or less) and wonít wotk on it unless purchased there. I hope I donít ever eat these words but it may be a cold day in hell before Iíd ever spent a dime w them. Thx
I have a single powered step. When we bought the MH, it did not work. the pin was broken or gone from the mechanism that moves the step in and out. The dealer repaired it while we waited. Now the only issue is it moves a bit uneven going in and out. A little grease on the slides usually takes care of it.
Bottom Line Up Front I had my steps fixed due to the recall.
I was having an issue with my steps (stuck in the out position). So I googled to see if there was a recall & there was. I called Thor & was told there wasn't a recall on my Serrano steps. So I called Lippert. They informed me there was a recall & they didn't understand why Thor didn't have it in their system. So I sent pictures of the Lippert Steps Model & Serial number to Lippert. After a lot of back & forth with Lippert, Thor & the RV Service Center they agreed to fix my steps at no cost to me. Lippert gifted my a motor for my steps, paid for the labor & the service center to fix the recall. The motor was not part of the recall but they said because of all the confusion with Thor they would take on the cost to get my steps in working order.