Well as you know when the fridge is set on auto mode the shore 120vac power is takes priority over the propane alternative. If your fridge wont heat on shore power, but works fine on gas then you focus your attention on the 120vac feed to the fridge for some easy checks first and then if you have a voltmeter you can do some others tests as a followup to try to isolate the problem.
The easy ones:
- check all GFI outlets inside and outside if equipped because they may in fact feed the fridge 120vac
- check that the coach is in fact getting shore power to other devices like the microwave, A/C, 120vac outlets etc.
- all AC breakers are on and not tripped
- has the front fridge panel caused any intermittant problems before when switching to Auto mode?
The voltmeter ones: If you are not comfortable working on AC circuits have a proper service person investigate:
- open up the exterior fridge vent panel so you can access the control board and 120VAC outlet mounted on the wall.
- verify that when set to auto and all other AC is known to be good in the coach, that there is 120VAC on the outlet inside the external cavity of the fridge.
- if outlet is good then your problem could be the control board; fusing; or bad heating element mounted in the chimney pipe about the propane burner. You will need to isolate the trouble.
Attaching a Utube video that shows a typical troubleshoot of this problem.....a bit long but......