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Old 09-25-2021, 12:21 PM   #1
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Brand: Thor Motor Coach
Model: 31W
State: North Carolina
Posts: 17
THOR #15064
Shattered Window

I have a 2018 Thor Chateau 31W and while I was going into the RV, I closed the door to the RV behind me and the window above the dining table shattered. Has this happened to anyone else? Is this something my insurance will cover? Or will I have to pay for this out of pocket. I saw an earlier post (2018) on here that said the Thor sells the assembly for $1600! That is ridiculous!!! Any advice would be greatly appreciated.

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Old 09-25-2021, 11:41 PM   #2
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Model: Accolade 37TS
State: South Dakota
Posts: 8,391
THOR #1469
Depends on your insurance policy.

Thor doesnít sell anything to customers, only to dealers so you are probably getting the dealers price. Find it cheaper if you think you can.
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Old 09-26-2021, 02:26 PM   #3
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Brand: Thor Motor Coach
Model: 31W
State: North Carolina
Posts: 17
THOR #15064
Understand I cannot buy directly from Thor. But I'm not sure I can get this anywhere other than a dealer. The insurance company told me that they were going to send Safelite out to replace the window. I don't think that this is a window that Safelite can replace. I believe the whole window assembly; crank, mount, possibly window next to it, etc., has to be replaced. I will contact a mobile RV repairman on Monday and get his opinion.
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Old 09-26-2021, 02:32 PM   #4
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Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 12,731
THOR #7035
Did you look for replacements on the Interweb?

Just one from my search:

https://elkrv.com/collections/frameless-windows
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Old 09-26-2021, 02:44 PM   #5
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Brand: Thor Motor Coach
Model: 31W
State: North Carolina
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THOR #15064
That is definitely a step in the right direction! I appreciate the assistance.
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Old 09-26-2021, 02:44 PM   #6
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Brand: Thor Motor Coach
Model: '17-Vegas 24.1
State: California
Posts: 2,189
THOR #13362
Sorry abt your misfortune.

Call these guys tomorrow morning, they have ez access to Thor parts and may provide you with options:

Lazy Days/Total Value RV
Elkhart, IN
866-282-4460
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Old 09-26-2021, 02:51 PM   #7
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Brand: Thor Motor Coach
Model: 31W
State: North Carolina
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THOR #15064
I will do that! Thanks so much for the assist!
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