Been contacted by Thor twice (3-times if you count the recall letter I received recently).
1st time was the "welcome to Thor" call about 2 months after purchase. They directed me to the website if I should have any problems (
Motorhome Owners Links | Thor Motor Coach #1 Brand of Motorhomes | Diesel Pushers,Class A,Class B,& Class C RV s).
2nd time surprised me: I had submitted a question through the above website about something on the dash. About a month later (after I forgot all about the question) I got a call..!?