Thor Forums

[JamieGeek]

Originally Posted by sforl

SuperD
I did just that! I called them and gave them my VIN number. It's not that they weren't nice or that they did not attempt to be helpful, it's that the information given to me is questionable !
It is certainly not the same as what is included in the notices others have received.
It's very confusing and I fail to understand why they instruct some people to take their MH in to get it fixed and others to take a wait and see approach to the problem!
Does anyone know how to find out where your chassis was built? The notice is specific for Ohio and Kentucky. Maybe mine was built elsewhere and is not considered to be included!

Actually: I believe the E-Series stripped chassis used by Axis/Vegas units is built on a special line by a company called Detroit Chassis. The plant is located in Avon, Ohio (Ford Will Continue E-Series Cutaway/Stripped Chassis - PickupTrucks.com News).

It is possible that Ford isn't sure which vehicles have the problem or not (given that the problem is a bolt not tightened to spec). They may have a range of time when the possibility of the problem exists (e.g. from this date to that date some of the vehicles weren't tightened properly). Thus they are asking people to only show up if the problem shows up in their vehicle. Granted a responsible dealer could offer to check for the issue if a concerned customer showed up.

Did you try and call your dealer? When I've called Ford they have told me that they can't "override the dealer's decision". Perhaps your dealer will be nice and take a look?