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06-29-2017, 02:30 PM
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#1
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Junior Member
Brand: Thor Motor Coach
Model: Axis 25.2
State: Illinois
Posts: 23
THOR #6402
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Ford Recall - Loose Crankshaft Pulley Bolt – 2017 Ford E-Series & F-Series
I received a recall letter from Ford. Looks like my 2017 Thor Axis 25.2 may have a crankshaft pulley bolt improperly torqued. I'll have to get it in soon.
Here's some info... https://ford.oemdtc.com/2829/custome...eries-f-series
Anybody else get this?
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06-29-2017, 02:55 PM
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#2
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Senior Member
Brand: Thor Motor Coach
State: Florida
Posts: 1,241
THOR #1249
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Thanks for the heads up post. Not applicable to mine, but lot's of other later model owners here.
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Former owner of 2015 Thor Vegas 24.1 in Ocala
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07-01-2017, 12:01 AM
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#3
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Senior Member
Brand: Thor Motor Coach
Model: 2017 Thor Vegas 25.2
State: Indiana
Posts: 301
THOR #7993
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Took our 2017 Vegas in, it took less than 30 minutes.
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07-01-2017, 12:25 AM
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#4
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Senior Member
Brand: Thor Motor Coach
Model: Thor Axis
State: Mississippi
Posts: 404
THOR #6203
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If I didn't receive the recall notification, can I assume my 2017 Axis is not included?
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07-01-2017, 02:34 PM
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#5
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Senior Member
Brand: Still Looking
State: Tennessee
Posts: 297
THOR #7227
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We received the recall on our Freedom Elite 29FE. Got it done at a Ford heavy shop did not trust CW with something like that. I think it applies to a certain set of V-10s so could affect several brands and many different kinds of rigs.
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07-02-2017, 04:29 AM
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#6
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Junior Member
Brand: Thor Motor Coach
Model: Windsport 34P
State: Florida
Posts: 29
THOR #6901
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Quote:
Originally Posted by jb1911
Took our 2017 Vegas in, it took less than 30 minutes.
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Did they have to put it up on a lift? the local dealer here says he can't lift anything over 33 feet long. Mine is a 34p.
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07-02-2017, 04:58 PM
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#7
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Senior Member
Brand: Thor Motor Coach
Model: Axis 24.1
State: Texas
Posts: 172
THOR #6523
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Thanks for the heads up. I didn't receive a notice, but looked up our Axis 24.1 VIN to be sure and this recall is listed for ours. I'll be calling Ford to get this fixed.
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07-03-2017, 08:46 PM
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#8
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Senior Member
Brand: Thor Motor Coach
Model: Thor Axis
State: Mississippi
Posts: 404
THOR #6203
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Can someone provide me with the number I need to call to see if my coach is included in the recall ?
When I click on the link above and then click for additional info I get redirected to Amazon.
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07-03-2017, 09:41 PM
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#9
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Senior Member
Brand: Thor Motor Coach
Model: Forest River Forester 235
State: Indiana
Posts: 4,884
THOR #6826
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Quite certain any Ford dealer can look it up with your VIN. May not be able to fix it (it seems rather few will work on RVs even if it's a simple engine only need) but they should be willing to look up this info.
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07-11-2017, 08:33 PM
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#10
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Junior Member
Brand: Thor Motor Coach
Model: Axis 25.2
State: Illinois
Posts: 23
THOR #6402
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I started this thread, and I finally went to the Ford Dealer on this recall. As someone else stated, it took them less than 30 minutes. The instructions were to loosen the bolt and then torque it to the proper setting. I now have peace of mind knowing it's taken care of.
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07-11-2017, 10:19 PM
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#11
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Senior Member
Brand: Thor Motor Coach
Model: Hurricane 34J
State: Michigan
Posts: 238
THOR #6009
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Thanks for posting this. Called Ford. Ours was made in Ohio, and not affected. Thanks for the peace of mind.
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07-11-2017, 10:29 PM
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#12
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Senior Member
Brand: Thor Motor Coach
Model: Forest River Forester 235
State: Indiana
Posts: 4,884
THOR #6826
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Did they happen to say what the correct torque should be? It'd be easier for me to just check it myself
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07-12-2017, 04:26 AM
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#13
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Junior Member
Brand: Thor Motor Coach
Model: Windsport 34P
State: Florida
Posts: 29
THOR #6901
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Did they have to put it up on a lift? the local dealer here says he can't lift anything over 33 feet long. Mine is a 34p.
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07-14-2017, 12:56 AM
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#14
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Junior Member
Brand: Thor Motor Coach
Model: Windsport 34P
State: Florida
Posts: 29
THOR #6901
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Quote:
Originally Posted by Workman
Did they have to put it up on a lift? the local dealer here says he can't lift anything over 33 feet long. Mine is a 34p.
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Can't believe at least one of you does not have an answer to whether or not it is required to put the MH on a lift to take care of this recall??
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07-14-2017, 01:02 AM
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#15
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Senior Member
Brand: Still Looking
Model: Travato
State: Florida
Posts: 2,475
THOR #1765
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Quote:
Originally Posted by Workman
Can't believe at least one of you does not have an answer to whether or not it is required to put the MH on a lift to take care of this recall??
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Not everyone comes back to threads that they have listed in, so they may not have seen it. Go to User CP on the left hand side of the brown line above and to Private Message and send them a message. Then it will pop us as an e-mail to them and you might get your question answered.
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07-14-2017, 01:21 AM
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#16
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,781
THOR #1469
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Quote:
Originally Posted by Workman
Did they have to put it up on a lift? the local dealer here says he can't lift anything over 33 feet long. Mine is a 34p.
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Page three of the recall notice instructs the dealer to position the vehicle on a hoist.
Read page three of the notice. The link is included in post 1 of this thread.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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07-14-2017, 06:17 AM
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#17
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Junior Member
Brand: Thor Motor Coach
Model: Windsport 34P
State: Florida
Posts: 29
THOR #6901
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Thank you for responding - I see the requirement now. All I got was the letter in the mail. When I called the number to locate a dealer near Montrose CO the agent said I didn't have to worry about it unless the check engine light was lit.
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07-14-2017, 02:38 PM
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#18
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Senior Member
Brand: Thor Motor Coach
Model: Thor Axis
State: Mississippi
Posts: 404
THOR #6203
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Workman
Consider yourself lucky! At least you got a letter. I did not!
I just contacted Ford and my Axis is included in the recall and I got no notification whatsoever. I thought they were required by law to contact you in the event of a recall. Apparently I'm wrong. Looks like to be kept up to date on these things you have to be a member of a forum. Totally ridiculous!
Update: just got off the phone with Ford and according to them this is NOT a recall but a customer satisfaction issue! They informed me that until I experience the "check engine" light warning that I am not entitled to take it in to get it checked!
In other words I have to wait for something to go wrong before they will cover the service charge!
Does that seem reasonable to you?
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07-14-2017, 02:41 PM
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#19
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Axis/Vegas Enthusiast
Brand: Thor Motor Coach
Model: Axis 24.4
State: Michigan
Posts: 9,837
THOR #1150
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Quote:
Originally Posted by sforl
Workman
Consider yourself lucky! At least you got a letter. I did not!
I just contacted Ford and my Axis is included in the recall and I got no notification whatsoever. I thought they were required by late to contact you in the event of a recall. Apparently I'm wrong. Looks like to be kept up to date on these things you have to be a member of a forum. Totally ridiculous!
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There are a few possibilities here: - The letter just hasn't got to you yet
- The dealer hasn't updated Ford with the sold-to info
You can also create an account at Welcome to Ford Owner | Official Ford Owner Site put your VIN in and then just periodically check. That website will notify you of any Ford recalls, service required, etc. (at least the Ford part).
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07-14-2017, 03:08 PM
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#20
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,781
THOR #1469
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Quote:
Originally Posted by JamieGeek
There are a few possibilities here: - The letter just hasn't got to you yet
- The dealer hasn't updated Ford with the sold-to info
You can also create an account at Welcome to Ford Owner | Official Ford Owner Site put your VIN in and then just periodically check. That website will notify you of any Ford recalls, service required, etc. (at least the Ford part).
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Jamie
I have experience with bullet 2. After buying the Challenger I went to register ir on Ford Owner and the warranty info (specifically start and end dates) was off by a number of months. When talking to Ford we determined that the dealer had not properly registered the vehicle with Ford and submitted the necessary paperwork for the "Delayed Start Warranty" It took 2 phone calls to the dealer and a week overall to get the issue resolved.
For those that bought a coach off the lot go out to Ford Owner and make sure your warranty start date and mileage is correct. You may find the warranty started 6 to 9 months before you bought the coach. My start date was when Thor received the chassis from Ford.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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