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Old 12-01-2020, 10:22 AM   #21
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Brand: Keystone
Model: Sprinter
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THOR #15553
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Old 12-01-2020, 02:08 PM   #22
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State: Texas
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THOR #20141
I tried both directions to no avail. I called THOR and a nice lady there sent me a replacement 4 way USB receptacle and it works fine now.
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Old 01-24-2021, 10:47 PM   #23
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Model: Windsport 34J
State: Washington
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I am having the same problem. When I first got the rig the ports did not work. Mine were also wired backwards (grey wire is positive in the 12V system). I reversed them and it started working but now the entire thing doesn't work. I have power to the outlet and suspect my outlet is bad.

My coach is out of warranty, did the person you spoke with provide a part #?

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Old 01-24-2021, 10:54 PM   #24
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CAS-18755-M9W3R1

This is not a part number but a case number with Thor. This is a six dollar part and while I tried to use an Amazon replacement it did not work. But the gal at Thor did in fact send me a four socket USB and it wired in fine. Hope this helps.
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Old 01-25-2021, 12:08 AM   #25
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Model: ACE 27.1
State: Florida
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Quote:
Originally Posted by Islandsmith View Post
I am having the same problem. When I first got the rig the ports did not work. Mine were also wired backwards (grey wire is positive in the 12V system). I reversed them and it started working but now the entire thing doesn't work. I have power to the outlet and suspect my outlet is bad.

My coach is out of warranty, did the person you spoke with provide a part #?

Power to the 120 VAC duplex outlet has nothing to do with the 4 USB charging station as the USB charging station is powered by the house 12 VDC buss.
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Old 01-25-2021, 04:18 PM   #26
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Originally Posted by 16ACE27 View Post
Power to the 120 VAC duplex outlet has nothing to do with the 4 USB charging station as the USB charging station is powered by the house 12 VDC buss.
Right, that's what I was talking about - I meant the USB outlets, maybe that wasn't the best choice of words. The 12V wires coming into the fixture have power but the USB fixture itself does not.
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