Originally Posted by MrZip
Until my recent purchase I didn't realize how important "dealer service" is to the average RV purchase.
Previously I thought, just find the best price (no matter where) buy it and all should be good.
Now I've learned that most RV's are going to require quite a bit of service after the sale. That said now I believe that selecting a dealership that can repair and service your RV with a quality service dept. is the most important factor in the purchase of a new RV.
It seems like a lot of frustration occurs when owners can't seems to get problems corrected in a timely fashion
I completely disagree!
For the best motorhome price, I will always shop nationally. During the warranty period, I will work with local authorized service departments. Outside of warranty, I will take the RV to the BEST service provider, which is usually an independent non-dealer affiliated mechanic.
I maintain absolutely NO loyalty to any RV dealership. There is no need for it from a customer's perspective, unless if you get outstanding service, (which I have yet to experience at at RV dealership service department).
The sales department and service departments are independent business units and typically do not even communicate with each other. The service writer doesn't care where the RV came from and only finds out after entering the VIN number.
For my past four RV's, (three motorhomes), I have had warranty work completed at any, (convenient to me), local authorized service provider.
From reading about all the needless waiting and delays that "loyal" customers have experienced, I have had a much better experience with my method, by far. I have never waited, (and left my coach amore than 48 hours at the dealership), for very complex warranty work. That has included a complete V10 engine replacement with a Fleetwood, a rear fiberglass endcap with a Winnebago, and most recently the complete replacement of the Schwintek overhead bunk slide mechanism on my current Thor.